Why is the patients Medicare claim being declined?

This is often caused by there being a gap in the Member ID field of the patient insurance.

Remove any gaps found & ensure the Member ID and Series are correct.

1. Click the navigation menu >  Patients > Patients, Treatment Plan or Treatment page

2. See Insurance Level section

   1. Check Member ID has no gaps, remove if so
      

Issue not resolved?

If it’s still declined, it may be an issue with the patients Medicare account so please call Medicare support to find out why it’s being declined.