An appointment is considered as a walk-in if it is made within a defined number of hours prior to the appointment time.
For example, if a patient phones at 1pm and the appointment is made for 2pm the same day, they would be considered as a walk-in.
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Click the navigation menu > Location Setup > General page
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Group: Appointment Book
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Within how many hours is an appointed patient considered a WALK IN?
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Enter the number of hours (default = 2)
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To see the number of walk-in appointments, run the Appointment Time Report
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