If using Automation for Appointment Reminders, Recalls, Queries and/or Debtors the e-mail send method should be selected.
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Click the navigation menu > Location Setup > General page
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Group: Automation
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Send automation emails as
- File Attached RTF: The letter is sent as a file attached to the e-mail (not recommended)
- HTML format: The letter will be sent in the body of the e-mail (recommended)
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