Process a Bounced Cheque

When setup, if a patients payment by cheque bounces, it is possible to indicate this in D4Web and to charge a Bank Fee or Provider Fee if desired. 

1. Click the navigation menu > Patients > Receipts page

2. Highlight the row

3. In the 'Details of Receipt' section, Right click on the payment

   1. Select Bounce Payment
      
      

4. In the Bounced Cheque Window: 

   1. Bounced / Reversal Cheques details:

      1. Date: Enter the date the payment bounced

      2. Reason: Enter details of the bounced payment 

   2. Bank Penalty: Tick to charge an additional fee to the patient

      1. Item: Select the Bounced Payment item

      2. Provider: Select the Provider the payment relates to

      3. Patient: Select the Patient

   3. Provider Penalty: Tick to charge an additional fee to the patient

      1. Item: Select the Bounced Payment item

      2. Provider: Select the Provider the payment relates to

      3. Patient: Select the Patient

   4. Click CREATE or PRINT
      

The Receipts tab will now show an negative amount and outstanding balance of the original total plus any penalties applied

The Treatment tab will now show the Bounced Payment item with the related fees, and the invoice will be outstanding

Links:

Setup Bounced Cheque Item