Patients Unsubscribed Report


When the Unsubscribe feature is activated and the feature is in use, a list of patients who have been unsubscribed is available in the Patients Unsubscribed report.

In the case where the mobile phone number unsubscribed does not match an existing patient, third party or guardian in D4Web (e.g. patient has changed mobile phone number”, no record will be added to D4Web).

Run the Report

  1. Click the navigation menu > Location Management > Reports page

  2. Open Patients Unsubscribed report:

    1. Date: Select the date range to base this report on

    2. Location: Select the location or Any Location if applicable

    3. Provider: Select the Provider or <All> to base this report on

    4. Sending Method: Select the method; SMS / E-mail / <All>

    5. Communication Type: Select where the message was sent from

    6. Show Inactive Providers as well: Tick to include inactive Providers

    7. Click OK

Report Details


 The name and card number of the patient


 The mobile number linked to the subscription


 The e-mail linked to the subscription

 Unsubscribed from Recalls

 The method(s) the patient unsubscribed to

 Unsubscribed from Queries

 The method(s) the patient unsubscribed to

 Unsubscribed from 
 Appointment Reminders

 The method(s) the patient unsubscribed to

 Date Unsubscribed

 The date the patient unsubscribed


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