When an SMS is sent from the Patient Details tab and the patient replies, the reply can be found in SMS Manager.
Click the navigation menu > Management > SMS Manager page
Click RETRIEVE SMS REPLIES
Select Patient Records from the Inbox
- View replies on the right of page
- Double click or hover over the message to read the full Message Text
- Right click on the message to easily access the patients' file
- When actions have been completed, e.g. Patient has been contacted and nothing further to do, select the message and click MOVE TO ARCHIVE