When an SMS is sent from Recalls and the patient replies, the reply can be found in SMS Manager.
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Click the navigation menu > Management > SMS Manager page
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Click RETRIEVE SMS REPLIES
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Select Recalls from the Inbox
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View replies on the right of page
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Right click on the message to easily access the patients' file (coming to D4web soon)
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When actions have been completed, e.g. Patient has been contacted and nothing further to do, select the message and click MOVE TO ARCHIVE
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