A claim can only be reversed once the associated receipt is removed.
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Reverse the receipt, then follow these steps.
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Click the navigation menu > Patients > Claims page
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Highlight the Claim to reverse
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Claim toolbar > Reverse Claim
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If security is setup, enter the Reason
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Click Reverse
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Follow the prompts of the claiming system
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To see reversed details from the patients file, place a tick in Show reversed records. 
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