How to use Rework Payments


This document is only for users that do not use the Prior Period Lock function in D4Web.

Rework payments allow the users to accurately allocate a previously received payment to a different provider when they are faced to redo work done by the previous provider.

This procedure works with the reversal feature turned off.

Setup Rework Item

  1. Click the navigation menu > Location Setup > Items page

  2. Open MISCELLANEOUS Category > Miscellaneous SubCategory

    1. Click Procedure

    2. Enter Item Code and Description

    3. Go to Financial Details tab

    4. Tick Refundmceclip0.png

Setup Rework Payment Methods

Two payment methods (Rework Payment and Rework Deduction) should be created for report purpose.

  1. Click the navigation menu > Location Setup > System Tables page

  2. System Tables: Methods of Payment

    1. Click Add

    2. Enter Method of Payment: Rework Payment

    3. Enter Notes: Rework Payment

    4. Select Group: CHEQ

    5. Can be replaced with another paym. method: No

    6. Can replace another paym. method: No

    7. Allow Modify Details in Receipt Tab: No

    8. Enter Description for reporting: Rework Payment

    9. Repeat steps 2-8 for Rework Deduction

Setup Bank Directions

The payment methods created above need to be redirected to the relevant bank account for all associated Providers.

  1. Click the navigation menu > Management > Banks page

  2. Select the Bank Account

    1. Tick the new payment methods in the Bank Redirections list

    2. Select the Providers to associate with the payment methods in the Providers list

    3. Click <<Add

Apply Refund

  1. Click the navigation menu > PATIENTS > Treatment page

  2. Itemised Invoices menu > New Refund of Payments for Treatment

    1. Select the item/s to be redone at the background

    2. Select Rework in Item droplist

    3. Select Rework Deduction in Payment Type droplist

    4. Click OK

  3. The Rework item has been added automatically with a negative amount


  1. Click the navigation menu > Management > Bank Slips page

  2. A refund cheque transaction slip has been created automatically as a separate bank slip

Redo the work

  1. Click the navigation menu > Patients > Treatment page

  2. Enter item to be redone for another Provider

  3. Go to Itemised Invoices toolbar > New Invoice and Receipt

  4. Enter fee amount and select Rework Payment in Payment Type

  5. Click Create
    Now the Rework Payment counteracts the Rework Deduction made during the refund thus it will not appear unbalanced in banking

Rework Reporting

The following reports will show the Rework deductions and payments for all providers involved in the patient's account.

  1. Click the navigation menu > Management  > Reports page

    1. Total Receipts report

    2. Total Receipts with providers report

    3. Accounting: Invoices and Receipts over a period report

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