How do I fix error "Error sending Medicare Easyclaim. Check Hicaps Connection"?


This error is most often caused by a space being in the Member ID field of the patient insurance.

Check for any spaces at the beginning, middle and end of the member ID.

By simply removing the space will fix the error.

  1. Click the navigation menu > Patients > Patients, Treatment Plan or Treatment page

    1. See Insurance Level section

    2. Check Member ID has no gaps, remove if somceclip0.png

Links coming soon:

Activate Medicare Easyclaim


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