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  2. Staff Management
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eChat Message Management

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Centaur Software

In this article you will find the following:

    Message Management is used to search for messages that have been sent or received with filters.

    1. Open eChat inbox

      mceclip0.png

    2. Click on the settings Message Management iconmceclip1.png

    3. Use drop lists to filter messages then click RETRIEVE

    4. Tick Show advanced Options to see more filter options. See the table below for a description of each filter selectionmceclip2.png

     Filter

    Explanation

     Sent to / Received from

     Select if you are looking for sent or received messages

     Any User / Individual

     Select who you would like to see messages sent or received by/to

    Advanced Options

     Any / Unread / Read

     Select the type of message you would like to view

     Created From

     Select the date to begin the search from

     Show Full Text

     Select if you would like to see full or part message

     With Text

     Select key words to base the search on

     Retrieve

     Press this button when ready to start search

     

     

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