eChat Settings and Preferences


The eChat Settings allows for individuals to set their personal preferences of using the feature, including how they will be notified of incoming messages and if sound is attached to an alert. 

  1. Click on the arrows on the eChat Inbox (found at the bottom right).

    1. eChat: # of unread chats / # active chats

  2. Click the eChat Settings iconmceclip4.png

  3. Refer to the below table to understand each optionmceclip3.png

User Settings


Display Messages

2, 3, 4 or All Rows

The more rows showing, the more of each message the user can see without opening (Viewing) the message


Select the sound to be played when a new message is received.

Note: ‘Notify’ is the shortest sound in the list and will be on by default

Open eChat inbox on incoming messages

Tick Check Box if the eChat window should always show when a message is received


Setup customised groups of recipients to send messages to that group

Note: if a recipient is inactive then the message will not be sent to that recipient

Confirm Logout

Tick check box if a confirmation message is required at the time of logout



Press <Enter>

Select the eChat action when Enter is pressed on the keyboard:

Add New Line or Send Message

Default Recipient Type

Select the recipient type already selected when creating a New Message:

All, Users, eChat Groups, D4Web Groups

Default for ‘Move to Archive after Sending’

Tick check box if all messages should be Moved to Archive after replying to them


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