Automatically Send eChat Message to Provider upon Patient Arrival


When a patient is marked as Arrived in the Appointment Book, an automated message - with sound - can be sent to the relevant Provider via eChat

  1. Click the navigation menu > Location Setup > System Tables page

  2. System Tables: Notifications

  3. Click the edit icon against Patient Arrived

    1. Tick Activate Notification for Patient Arrived

    2. Select who to send the notification to:
      1. For Provider: will send to the Provider selected in the appointment (recommended)

      2. Appointment Book in Providers: will send to the Provider linked to that appointment book

    3. Send to Online users only: Tick to only send if the Provider is online

    4. Excluded Providers: Click the edit icon to select who to never send these notifications to

    5. Click OK
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