When an appointment is cancelled, the user can be prompted to select a reason for the cancellation.
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Click the navigation menu > Location Setup > General page
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Group: Appointment Book
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Appointment Cancellation Reason
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On, Mandatory: The user must select a reason for cancelling the appointment and enter any notes
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On, Optional: The user can click Cancel (default setting)
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Off: The user is not prompted to select a reason when cancelling an appointment.
Related Articles:
Mark Appointment as Unable to Attend (UTA)
Mark Appointment as Failed to Attend (FTA)
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