Appointment Cancellation Reason


When an appointment is cancelled, the user can be prompted to select a reason for the cancellation.

  1. Click the navigation menu > Location Setup > General page

  2. Group: Appointment Book

  3. Appointment Cancellation Reasonmceclip0.png

  4. On, Mandatory: The user must select a reason for cancelling the appointment and enter any notes
    mceclip1.png mceclip2.png

  5. On, Optional: The user can click Cancel (default setting)

  6. Off: The user is not prompted to select a reason when cancelling an appointment.


Mark Appointment as Unable to Attend (UTA)

Mark Appointment as Failed to Attend (FTA)

Using the Cancellation List


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