Appointment Time Report

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The Appointment Time report generates information based on the Arrived, Checked In and Checked Out times of each appointment for a selected date range.

The report is useful to practice managers particularly as they can view the percentages of arrivals, overtime, providers running overtime and walk-ins. 

Appointment Requirements

For the report to generate the information required, you must always have selected the Arrived, Checked In and Checked Out times for the appointment.

Right click on appointment > Arrived, Checked In and Checked Out
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Edit Arrived, Checked In and Out Times

See instructions on how to edit the times here.

Run the Report

  1. Click the navigation menu > Appointments

  2. Right click in any time slot > Print > Appointment Time 

    1. Date: Select the period to base this report on
    2. Location: Select the location or <Any Location > from the drop list if applicable

    3. Group by Date: If multiple days are included in the report, tick this to divide each day

    4. Show Summary only: When ticked, the report will show the overall data for the date range, not individual patient times

    5. Appointment Books: Select the appointment books you wish to base this report on

    6. Click OK
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Report Details 

 % of late
 Arrivals  

 Percentage of all appts that have not been marked as Arrived within 5mins of the start time

 % not seen on
 time

 Percentage of all appointments that Checked In after their appointment start time

 % where Prv was
 late

 Percentage of all appointments that Checked Out after their appointment end time

 % overtime

 Percentage of all appointments that have a total duration that exceeds the booked time

 Walk Ins
 (within 2 hrs)

 Count of all appointments attended that were booked within 2 hours of the appointment time

 Average Wait
 (min)

 Average time patients had to wait for their appointments

 Average Duration
 (min)

 Average time patient’s appointments went for

 Total Wait
 (min)

 Total time patients had to wait for their appointments

 Total Duration
 (min)

 Total time patient’s appointments went for

 

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