Redirect Provider banking from a hidden to active account


If a bank account is hidden, the redirected payments must be moved from the old account to an active one.

  1. Click the navigation menu > Management > Banks page

  2. Operations toolbar > Show hidden bank accounts as well. (Adds a tick)

    1. The hidden bank account will now be visible in the account list

    2. Highlight the bank account row

  3. In the Bank redirection list:

    1. Tick the Provider name box for individual selection

    2. Or tick the Payment Method box if all the providers
    3. Click REMOVE

    4. All payment types in Bank redirection list should have NO providers attachedmceclip2.png
  4. Remove the hidden bank accounts from the bank view

    1. Operations toolbar > Show hidden bank accounts as well (removes the tick)

  5. Next, those providers & payment type must be redirected to an active bank account:

    1. Follow the Setup Bank Redirection instructions

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