Redirect Provider banking from a hidden to active account

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If a bank account is hidden, the redirected payments must be moved from the old account to an active one.

  1. Click the navigation menu > Management > Banks page

  2. Operations toolbar > Show hidden bank accounts as well. (Adds a tick)

    1. The hidden bank account will now be visible in the account list

    2. Highlight the bank account row

  3. In the Bank redirection list:

    1. Tick the Provider name box for individual selection
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    2. Or tick the Payment Method box if all the providers
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    3. Click REMOVE

    4. All payment types in Bank redirection list should have NO providers attachedmceclip2.png
  4. Remove the hidden bank accounts from the bank view

    1. Operations toolbar > Show hidden bank accounts as well (removes the tick)

  5. Next, those providers & payment type must be redirected to an active bank account:

    1. Follow the Setup Bank Redirection instructions

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