If a bank account is hidden, the redirected payments must be moved from the old account to an active one.
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Click the navigation menu > Management > Banks page
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Operations toolbar > Show hidden bank accounts as well. (Adds a tick)
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The hidden bank account will now be visible in the account list
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Highlight the bank account row
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In the Bank redirection list:
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Tick the Provider name box for individual selection
- Or tick the Payment Method box if all the providers
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- Click REMOVE
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- All payment types in Bank redirection list should have NO providers attached
- All payment types in Bank redirection list should have NO providers attached
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Remove the hidden bank accounts from the bank view
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Operations toolbar > Show hidden bank accounts as well (removes the tick)
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Next, those providers & payment type must be redirected to an active bank account:
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Follow the Setup Bank Redirection instructions
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