HICAPS: Reverse a claim done on ANOTHER day

Reverse a claim done on ANOTHER day (not today)

1. Click the navigation menu > Receipts page > Find the patient

2. Select the HICAPS e-payment that you want to reverse

3. Receipts toolbar > Reverse Receipt.

4. The record will appear on screen, click REVERSE.

   1. The permission username/password may appear, complete and click OK

5. Due to the transaction being done more than 1 day ago, the cancel timeout period message will appear
   
   

   1. Click YES  to proceed anyway, the receipt of the E-PAYMENT will be reversed.

      1. Click YES, the receipt of the E-PAYMENT will be reversed.

      2. Now go into the Claims page and REVERSE the associated Claim.

*IMPORTANT: Call HICAPS HELP on 1300 650 852 and be sure that that CLAIM / E-payment has truly already been reversed from their system. (you will need the RRN of that claim)